The General Terms & Conditions are an integrated part of the contract between the participant and Panorama-Trails. Bookings can only be done in writing. For minors we need the signature of the parent or legal guardian. When booking, the participant accepts these Terms & Conditions. The mutual rights and responsibilities of the parties in the contract are exclusively regulated by the Terms & Conditions, subject to aberrant written agreements. With the acceptance of Panorama-Trails, the participant receives a written confirmation of the booking. All details of the booking are bound by these Terms & Conditions.
Terms & Conditions
After receipt of our booking confirmation/invoice a deposit of 300 Euro per participant is to be paid within 14 days. 14 days before the trail starts the remainder of the cost of the trail is to be paid. If the booking is within 14 days before the trail starts or with amounts less than 300 Euro, the full payment is due with receipt of the booking confirmation. When booking a shared room, if there is no one to share with (due to cancellation or the lack of a room sharer) the participant will be charged a single supplement.
Based on the description on our website (www.panorama-trails.com) the range of services we provide are only available upon written confirmation from Panorama-Trails. Additional arrangements can only be made in writing.
Cancellation by the participant
Withdrawal from the contract is possible at any time before the commencement of the trail. Cancellation must be done in writing. When cancelling the following sums of the total amount are to be paid by the participant:
- Up to 70 days before the trail -€ 300 per person
- From 40 to 69 days before the trail - 30% of the trail price, but at least€ 300 per person
- From 30 to 39 days before the trail - 40% of the trail price, but at least€ 300 per person
- From 20 to 29 days before the trail - 50% of the trail price, but at least€ 300 per person
- From 10 to 19 days before the trail - 65% of the trail price, but at least€ 300 per person
- Within 9 days before the trail - 85% of the trail price, but at least€ 300 per person.
If the participant does not appear on the day of the trail or cancels on the day of the trail, then the amount due is 100% of the trail price.
The participant can send a replacement person if that person suits the requirements of Panorama-Trails. In that case there is a charge of 50 Euro. If the participant wishes to change the date of the booking, the cancellation chart applies. We advise you to take out cancellation insurance.
Cancellation by Panorama-Trails
If the minimum participant number is not reached, Panorama-Trails can cancel the trail up to 14 days before the trail starts. All payments by the participant will be refunded. If there are important organisational or personal reasons, Panorama-Trails can cancel or discontinue a trail at any time. In that case the participant will receive a refund for any services not provided less cancellation costs. Other claims excluded. If the participant is not fit enough for the trail or it has been judged that his/her skills or health are not suitable for the requirements of the trail, Panorama-Trails can withdraw from the contract without notice. If the participant does not pay in time or is disturbing the performance of the trail, despite warning, he/she can be excluded from the trail at any time without entitlement to damages. The participant is then responsible for their own travel home. Panorama-Trails reserve the right to keep the full cost of the trail.
Warranties and disclaimers of the tour operator
Panorama Trails agrees, within reasonable limits, to provide the agreed services, accurate trail descriptions, the careful selection and scrutiny of service providers and the complete delivery of the overall services.
It is pointed out explicitly that horse riding is a high risk activity. The participation in all activities is at the rider’s own risk. Panorama Trails and its tour guides do not accept liability for any accident or injury to any persons or for any damage to pieces of riding/sports equipment. The participant is responsible for insuring themselves against all occurring risks. We strongly recommend baggage insurance (e.g. against damage or loss) plus accident, illness, recovery, repatriation and liability insurance. The wearing of a safety helmet is mandatory for all horse riding holidays. Panorama Trails reserves the right to exclude participants who disregard the wearing of a safety helmet. With regards to the impact of weather conditions and the personal ability of the participant, Panorama Trails cannot guarantee that any trail will be carried out exactly as it is described in the program. At the time of planning, the routes of the trails were based on the current road traffic regulations. Panorama Trails can not be held liable for any later changes to these regulations.
Panorama-Trails liability for the loss or damage to baggage will be limited to twice the total cost of the holiday. With regards to the services of third parties (e.g. hotels), Panorama Trails only acts as a broker and does not accept liability for the quality and supply of their services. Panorama Trails do not accept responsibility for cancellation of any trail due to adverse weather conditions and will not offer compensation under these circumstances. If included in the trail description, Panorama-Trails offers a baggage transfer and, in exceptional cases, passenger transport in the escort vehicle (max. 2 people). Special transfers due to any person being unable to ride with the group are at the expense of the participant. If the number of participants is not achieved, Panorama-Trails reserves the right to combine any trails without prior notice.
Travel formalities / Health
The traveller is responsible for his/her own arrival and departure and the compliance with regulations concerning passports and visas, as well as any mandatory vaccinations. All expenditures and disadvantages due to non-compliance are at the expense of the traveller. When registering, the participant confirms that there are no existing health issues which prohibit his/her participation in Panorama-Trails activities.
Complaints should be reported immediately on site, so that the responsible person can deal with the matter. Claims for compensation are to be sent in writing within 30 days of the end of the holiday. Panorama Trails reserves the right to make changes to the program and prices and to correct any falsities and misprints. The participant commits to respectful behaviour towards his group and to accept reasonable decisions made by Panorama Trails’ staff. A great deal of time and cost is spent on planning the routes for the trails. The routes are an essential part of our offer and Panorama Trails therefore prohibits the recording of these routes. The tour operator can exclude any participant, for the benefit of the group, if the efficient running of the trail is endangered by the participant's actions.
Excursions in the Beach
It is specified in the Coastal Law (Law 22/1988, of 28 July) and the regulations surrounding it (Royal Decree 1471/1989, of 1 December), that excursions operated in places of maritime public domain should not be for profit. We would like to advise that we do not charge for riding on any beach and therefore that part of any ride is free of charge.
Note on photographs and film shots
During our trails, photos are taken and film recordings are made which may be published on different media sites. These recordings are a representation of the persons present and the selection of persons recorded or photographed is made at random. The images may be displayed on our homepage, in printed media or on social media channels. The participant accepts that the unpaid publication of these photographs and recordings is done without their permission. If the concerned person does not agree to the publication of his or her personal image, we kindly ask you to notify us by e-mail, telephone or by post with the exact description of the picture in question. In this instance, the image will be removed within a reasonable time and will no longer be published.