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DE 
ESP 
NL 
A withdrawal from the contract is possible at any time prior to the commencing of the trail ride. The cancellation must be made in writing.
The training, care and feeding of the horses is part of the service even before the start of the trip. The well-being of the horses is very important to the tour operator, who care for the horses all year round, even if there are no trails going ahead of course! This is the only way the tour operator can ensure that the participant will be provided with a well-trained and balanced horse when he/she starts the ride.
Therefore, in the event of a cancellation for this service rendered in advance, the following amounts of the total price will have to be paid by the participant:
- From 150 to 70 days before the trail – 300.- Euro per person, unless the participant can prove to the tour operator that a lower amount has been accrued
- From 40 to 69 days before the trail - 30% of the trail price, but at least 300.- Euro per person
- From 30 to 39 days before the trail - 40% of the trail price, but at least 300.- Euro per person
- From 20 to 29 days before the trail - 50% of the trail price, but at least 300.- Euro per person
- From 10 to 19 days before the trail - 65% of the trail price, but at least 300.- Euro per person
- Within 9 days before the trail - 85% of the trail price, but at least 300.- Euro per person.
In case of no show or cancellation on the day of arrival 100% of the trail price.
The withdrawing participant can provide a replacement person which meets the requirements of the booked trail. In that case no cancellation fees will be charged. A processing fee of 50.- Euro will be charged. The above cancellation table applies when changing the booking to another date. If the trip is interrupted by the participant, there is no entitlement to reimbursement for not rendered services.
Please note that each participant must have a valid health insurance with international coverage. In addition, it is required to take out travel withdrawal insurance which, apart from other reasons for cancellation, also covers cancellation or interruption of travel in the event of illness or quarantine due to Covid-19 (to be contracted with your insurance company).