Complaints should be reported immediately on site, so that the responsible person can deal with the matter. Claims for compensation are to be sent in writing within 30 days of the end of the holiday. Panorama Trails reserves the right to make changes to the program and prices and to correct any falsities and misprints. The participant commits to respectful behaviour towards his group and to accept reasonable decisions made by Panorama Trails’ staff. A great deal of time and cost is spent on planning the routes for the trails. The routes are an essential part of our offer and Panorama Trails therefore prohibits the recording of these routes. The tour operator can exclude any participant, for the benefit of the group, if the efficient running of the trail is endangered by the participant's actions.